SanDisk® Global Customer Care
Please register your product using our online registration to obtain your RMA quickly.
Return Merchandise Authorization (RMA) process:
STEP 1 - Your device is NOT functioning
If your device is not functioning, please contact our call centers via:
1. Chat
2. Phone
3. Email
STEP 2 - Support agent will troubleshoot and determine eligibility of RMA
Our support agent will work with you to troubleshoot the device and determine the eligibility of RMA.
NOTE: Your device must be UNDER WARRANTY in order to qualify for a replacement.
STEP 3 - Register your product
Eligible or not, please register the product with our support agent by providing the following information. Alternatively, you can also register your product using our online registration.
1. Name
2. Email address (required for RMA approval)
3. Phone number
4. Ship to address (No P.O. boxes are accepted)
5. Product part number, color and capacity
6 Date of purchase (required for WARRANTY eligibility)
7. Place of purchase
8. Serial number of product
9. Proof of Purchase (may be required in certain cases)
STEP 4 - Support agent will submit RMA request for approval, if device is qualified for replacement
Our support agent will quickly submit a request for RMA approval after qualifying your device for replacement.
NOTE: Your RMA may be approved immediately, if you have contacted us via phone or chat. Standard RMA approval time is 24-48 business hours.
STEP 5 - Once RMA is approved
Upon approval of your RMA, you will receive 2 emails:
1. Approval information
2. A link to a complimentary UPS label with your return address on it (USA residents only)
If you are an Australian customer you will need to deliver or post your defective product to our local depot.
You are responsible for any expenses you may incur in delivering your defective product to our local depot. All other expenses in relation to your approved warranty claim will be covered by SanDisk.
Under the Australian Consumer Law (which applies irrespective of our warranty), you may be entitled to recover some or all of your expenses in making this warranty claim.
NOTE: Steps 6 and 7 are end users/consumers in the United States of America (USA) ONLY.
STEP 6 - Print your UPS label
Please print the UPS label immediately as it expires within 10 days. Only one label is available per RMA.
STEP 7 - Put your device to be replaced in a padded envelope and ship back to us
Upon printing the UPS label, please put your device (WITHOUT accessories, i.e. headphones, cables, CD) in a padded envelope and attach the complimentary UPS label on the envelope. Use the nearest drop-off UPS box for free shipping back to us.
STEP 8 - You will be notified by email
You will be notified by email once we ship your new device along with a UPS tracking number. You can track your package via http://www.ups.com and entering the tracking code.
NOTE: Once SanDisk receives the defective product from you, this process takes approximately 2-3 weeks before you receive your new device.
To check your RMA status
If you know your RMA number, login to check your RMA status
