SanDisk® Global Customer Care
Return Materials Authorization - check your status
Your RMA number can be found in the email you received when your RMA's been approved.
NOTE: The RMA number should start with "RX". If you do NOT have an RMA number you can also login to check your RMA status
No record was found with the given RMA number.
List of RMA statuses
| Pending Information | We need additional information to process your RMA. Please login to your My SanDisk and provide the requested information so that we may approve your RMA. |
| Approved | Your RMA is approved. After 4-5 hours the RMA will be changed to pending return. |
| Pending Return | We are awaiting the return of your defective device, which is needed, before shipping your replacement. Please follow the instructions sent to your email address to return your defective product. You can track your shipment to SanDisk at ups.com for progress and delivery updates. Please allow 2-3 business days after delivery for RMA status to update. |
| Closed | Your product has not been received within 90 days of the approval date and therefore the RMA has been closed. |
| Received / Processing | We have received your defective product and it is currently being processed. Please allow 2-3 business days for your product to be processed and verified. |
| Product Verified | Your product has been verified. We are scheduling an estimated shipping date and have sent it to your email. Please allow 2-3 business days for the replacement to ship out. |
| Shipped | Your product has shipped. A tracking number has been provided by email that you can use to track your replacement at ups.com for delivery updates. |
| Complete | Your RMA is complete. |
