SanDisk® Global Customer Support (US)

STEP 1 - Verify the hardware revision
1. Turn on your player.
2. From the Main Menu, select Settings.
3. Select System Info.
4. View the Version #.
- If the Version format is 1.xx.xxx, you have Revision 1.
- If the Version format is 2.xx.xxx, you have Revision 2.


STEP 2 - Download the proper firmware for your player
- Sansa ClipZip
- Sansa Clip+
- Sansa Clip, Revision 1
- Sansa Clip, Revision 2
- Sansa Fuze, Revision 1
- Sansa Fuze, Revision 2

NOTE: Currently there's NO firmware available for the Sansa Fuze+ player that will disable the FM radio feature.


STEP 3 - Install the firmware
1. Ensure the player's battery is AT LEAST 50% full.
2. Extract the .zip file into a folder on your computer.
3. Once extracted, drag the file to the root directory of your Sansa player.
4. Disconnect the Sansa player and let it restart.
5. The firmware update will start updating.