SanDisk® Global Customer Support (US)

For Sansa View:
1. On your Sansa View, slide the Power switch UP and hold for 20 seconds to turn the device completely off.
2. Slide the Power switch DOWN so the orange portion shows to put the player on Hold.
3. On your PC, double-click My Computer 
4. On your Sansa View, press and hold the Home button while connecting it to the PC
5. Release the HOME button when a 16MB-FORMAT drive partition appears under My Computer.

For e200v1, e200R, and c200v1:
1. On your Sansa player, press and hold the Power/Menu button for 15 seconds to turn the device completely off.
2. Slide the Hold switch so the orange portion shows.
3. On your PC, double-click My Computer 
4. On your Sansa player, press and hold the REC button while connecting it to the PC.
5. Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.

Why Recovery Mode?
Recovery mode is usually done as part of a troubleshooting step in updating the fimware on a Sansa player. 

Sansa e200 "Load image failed"
Please proceed to updating the latest firmware manually or using the Sansa Firmware Updater if you're troubleshooting a Sansa e200 player with a "Load image failed" error.