SanDisk® Global Customer Support (US)

If your Sansa player is freezing or not turning on, the first thing to try is a reset. This will clear any temporary condition that may cause the player to freeze or not shut off completely.

Resetting a Clip Sport Go
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select  button.
3. Press the Power/Center Select button again to turn on the player.

Resetting a Clip Sport Plus
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select  button.
3. Press the Power/Center Select button again to turn on the player.

Resetting a Clip Voice
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select  button.
3. Press the Power/Center Select button again to turn on the player.

Resetting a Clip Sport
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select  button.
3. Press the Power/Center Select button again to turn on the player.

Resetting a Clip Jam
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select  button.
3. Press the Power/Center Select button again to turn on the player.

Resetting a Clip Zip, Clip+, Sansa Fuze+, c200 series, e200 series, or e200R series player:
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

Resetting a Sansa View, Fuze, or Clip player:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.

Resetting a Sansa Express player:
NOTE: The device can be either ON of OFF.
1. Press-and-hold the Volume Up (+) and Select buttons simultaneously for approximately 20 seconds.
2. Release the buttons.

Other Related Troubleshooting Articles
- If the Sansa player does NOT turn on at all, see Sansa player is NOT turning on article.
- If the Sansa player freezes with a Refresh Database message, see Sansa player freezes on the "Refreshing Database" screen article.
- If the Sansa player freezes during startup, you need to manually update or re-install the firmware described in the following articles.
• Sansa c200 series
• Sansa Clip / Clip+ / Clip Zip
• Sansa e200 series
• Sansa Express
• Sansa Fuze
• Sansa Fuze+
• Sansa View